Znuny GmbH - Enterprise Services

Znuny is a free, open-source, and versatile web-based ticketing system for Customer Service, Help Desk, IT Service Management, and more. It is built for transparency and long-term sustainability and is highly tailorable to your organization's needs.

Znuny code quality checker.

An extension to close a ticket with only one click (quick close).

This package implements all ITSM configuration management features. This package requires the ITSMCore package.

This package contains all other ITSM packages (GeneralCatalog, ITSMCore, ITSMIncidentProblemManagement, ITSMConfigurationManagement, ITSMChangeManagement, ITSMServiceLevelManagement, ImportExport) and makes it possible to install all of them at once.

Helper scripts for developing OTRS modules

The Znuny::ITSM Core package provides basic functionality for all other ITSM packages. This package requires the GeneralCatalog package.

This package implements all ITSM service level management features. This package requires the ITSMCore package.

The GeneralCatalog is a reference table tool. You can add new items or update existing items in the Admin-Interface.

The Znuny::ITSM Change Management package provides change management functionalities. This package requires the ITSM Core package.

The Import/Export tool is a generic framework to import and export objects like tickets or config items in several formats like CSV or XML.

An FAQ module to manage FAQs and also used as knowledge base.

Enables rich text for FAQ also if rich text is disabled via System Configuration

Automatically expands article details in ticket zoom.

With the primary/secondary ticket, it is possible to link multiple tickets of a similar nature, and handle them collectively. As soon as the problem is solved, only the primary ticket must be closed. All other tickets will be closed automatically, and the solution text for the primary ticket will be sent to all customers of secondary tickets.

No description provided.

This package contains the functionality to set time units in processes without displaying article field.

An extension to support priority based escalations in Znuny, Znuny LTS and ((OTRS)) Community Edition.

With this extension you will be able to change ticket priority colors via SysConfig.

Provide a second phone and email ticket create screen with own config settings.

This package contains the functionality to enable dynamic fields in the ticket customer view.

An extension to improve the password policy in OTRS.

This module implements a basic interface to System Monitoring Suites. It works by receiving email messages sent by the Monitoring Suite. New tickets are created in case of component failures. Once a ticket has been opened messages regarding the effected component are attached to this ticket. When the component recovers, the ticket state can be changed or the ticket can be closed.

Helper script to migrate a Znuny database into a different RDBMS.

A customer survey tool to send emails to the customer after a ticket is closed. The customer can access the public interface to submit a survey with custom questions. A report of the survey can be shown in the agent interface.

A Google Maps integraton. A visualiation of your customers in a dashboard plugin.

This feature shows you the ticket unlock time in ticket zoom view.

Sort QueueView, StatusView and LockedView in OTRS by last contact.

PostMaster filter to prevent ticket status changes by out-of-office messages.

This package contains the functionality to download all ticket or article attachments as a single zip file.