Znuny is a free, open-source, and versatile web-based ticketing system for Customer Service, Help Desk, IT Service Management, and more. It is built for transparency and long-term sustainability and is highly tailorable to your organization's needs.

The unofficial Znuny/OTRS Ticketing System docker image

Dockerfile for OTRS

Using ((OTRS)) Community Edition Generic Interface from PHP

Radiant is the ((OTRS)) Community Edition fork, one of the most flexible web-based ticketing systems used for Customer Service, Help Desk, IT Service Management.

A simple low-level Java client for OTRS' RPC/SOAP interface

URL-CTI Support for incoming calls.

A package manager addon for OTRS and ((OTRS)) Community Edition, to add support for private and public Znuny repositories.

OTRS with Let's Encrypt Using Docker Compose

This package enables the standard Generic Interface ticket operations to send articles.

Implementation OTRS cache on Redis (currently only for OTRS6).

Znuny is an extension that helps you to make Znuny development easier, faster and more error-free.

Provide a second phone and email ticket create screen with own config settings.

Sort QueueView, StatusView and LockedView in OTRS by last contact.

Download otrs ticket attachments to local folder

With this extention you will be able to add external links to OTRS agent and customer navigation bar.

An extension to close a ticket with only one click (quick close).

A tool to extract events from an ical file by day or day range and perform an action per event like sending an email or opening a ticket

A Google Maps integraton. A visualiation of your customers in a dashboard plugin.

API for custom message delivery agent (telegram, slack, msteam, rocketchat)

A collection of little helper scripts for OTRS that were created over time.

This package enables a "Quick Delete" feature in ticket action row.

An extension to improve the password policy in OTRS.

This package contains the functionality to download all ticket or article attachments as a single zip file.

OTRS - Send a ticket notification to SPECIFIC TELEGRAM GROUP based on Queue upon ticket action. E.g: TicketQueueUpdate

MRBS-OTRS - Creating an OTRS ticket via SOAP connection in MRBS. Deprecated! - This package works for MRBS version 1.4.10. All newer versions have not been tested and are not supported.

🚀💻📚A BIG hands-on of how you can Integrate OTRS 6 ticket system with Zabbix, it's had installed using versions Zabbix 3.4 and OTRS 6. Please, onsulte the documentation of Zabbix before to start the procedure.

Ruby Wrapper for OTRS JSON REST API (web services)

Automatically expands article details in ticket zoom.

This package adds an additional toolbar search box for config items.