Amazon Transcribe Live Call Analytics (LCA) Sample Solution

Call Center，Contact Center，呼叫中心，客服系统，工单系统，智能外呼，大模型呼叫中心，智能呼叫中心

TTS and ASR module with auto Voice Active Detecting supported for Freeswitch. I build it for Nature sound interactive, With the embedded LUA engine we could easly build a Freeswtich application like this.

Automate call transcriptions for real-time and previously recorded calls by using custom speech models, text analytics, and industry-specific natural language processing with the Microsoft Call Center Intelligence Accelerator.

A sample callcenter simulator using OpenAI technologies such as ChatGPT, Whisper and other APIs to automate and improve callcenter operation. This project is intended to be a sandbox application to test feasibility and other ideas.

Next Generation SoftSwitch, Multi Tenant PBX , Call Center and Contact Center (CCPAAS) Solution

Interact with Five9 Cloud Call Center using Python

全新工作手机paas能力整合，提供全场景客户沟通留存，电话、短信、微信记录api实时查看

a solution that simulates AI-driven contact center scenarios using synthetic data and real-time voice interaction.

Configure Twilio Flex with direct inward dial (DID) for all contact center agents.

call center ai，呼叫中心，Call Center，智能呼叫中心，大语言模型呼叫中心，大模型呼叫中心

Simple call center simulation with SimPy

This code will set up a contact flow/IVR for real time authentication with Mobile BankID and can be deployed in minutes.

Simple Call Center System

An utility that records the voice heard from an audio devices as text.

AI-based voice-assisted Contact Center for assisting Farmers for their problems.

Create IVR/phone robots/automated telephone applications/call-centers easy

Agent Insights & Call Activity at Your Fingertips. This Power BI dashboard tracks calls answered, answer speed, & customer satisfaction. Built with Power BI & Excel.

Simulation model to run scenarios on staffing/operations readiness for a call center

Predict which customers should a call-center call for greater assertiveness in a sale

Call center statistics analysis.

This is an Agent Pop Up application to alert the agent with URL/POPUP or URL notification when he/she receives the call.

Allow Agents to change queues via UCCX Api v11.x without admin/supervisor rights

Cisco CTI & Finesse Toolkit for keeping agent downtime to a minimum. Download under Releases

This repository supports a project aimed improve the efficiency of United Airlines' call center by predicting call handle times using machine learning. It analyzes factors like customer tone, call reason, and high-volume call times. A Flask web app delivers real-time predictions to enhance agent allocation, operations, and service quality.

PHP Web based Contact Center for e-commerce businesses based on Asterisk with live connections to local Distributors to monitor in-stock items

Synchronize Five9 and Odoo

Call center performance tracking dashboard with daily metrics, PDF reports, and AI-powered insights. Built with Streamlit

iOS app for car towing service

Vapi Voice AI Integration | Voice Assistant API | Conversational AI | Speech Recognition | Voice Bots | AI Telephony | Natural Language | Voice Technology