An Amazon Transcribe demo to produce a Microsoft Word document containing the turn-by-turn transcription of the audio. This will include additional metadata depending upon the options selected, such as caller sentiment, category identification and issue detection

Rich Communication services (RCS) integration with Enterprise Unified Communicator on sipml5 (webRTC)

A comprehensive accelerator to help you build a modern contact center solution using Azure Communication Service.

End-to-end call analytics: VoIP download → Whisper transcription → quality analysis → dashboards

AI-Powered Customer Support Call Analysis, QA & Compliance.