HelpDeskKit — Starter Kit for Help Desk with Laravel 12 & Filament 3

A production-ready starter kit for building help desk and customer support applications. Built on Laravel 12, Filament 3, Livewire 3, and Tailwind CSS, with multi-panel architecture and a complete ticketing system out of the box.

Features

Multi-Panel Architecture

Four pre-configured Filament panels, each with its own theme and authentication:

Panel	URL	Purpose
Admin	`/admin`	System administration — manage admins, operators, and users
App	`/app`	Authenticated users — create and track support tickets
Operator	`/operator`	Support staff — manage tickets, departments, and responses
Guest	`/`	Public-facing frontend for visitors

Help Desk System

Complete ticketing system powered by filament-help-desk:

Ticket Management — Create, assign, update status and priority
Departments & Categories — Organize tickets by team and type
Comments & Attachments — Internal notes and file uploads
Canned Responses — Pre-written reply templates
History Tracking — Full audit trail of ticket changes
Watchers — Follow tickets for updates
Email Integration — Inbound email to ticket (IMAP, Mailgun, SendGrid, Resend, Postmark)
Notifications — Email alerts on ticket events

Multi-Guard Authentication

Three independent authentication guards with separate user models and database tables:

admin — Admin model for system administrators
web — User model for application users
operator — Operator model for support staff

Each guard has its own login, registration, password reset, and email verification.

User Features

Profile management with avatar upload
Browser session management
API tokens via Laravel Sanctum
In-app database notifications

Developer Tools

composer dev — Run server, queue, logs, and Vite in one command
composer ide-helper — Generate IDE autocompletion files
composer pint — Code style fixing with Laravel Pint
composer phpstan — Static analysis with Larastan
Developer logins for quick panel access during development
Log viewer in the admin panel

Requirements

PHP 8.2+
Composer
Node.js with PNPM
MySQL, PostgreSQL, or SQLite

Installation

Using Laravel Installer

laravel new my-helpdesk --using=jeffersongoncalves/helpdeskkitv3 --database=mysql

Using HelpDeskKit CLI

composer global require jeffersongoncalves/helpdeskkit-cli
helpdeskkit new my-helpdesk --kit=jeffersongoncalves/helpdeskkit

Automated Setup

php install.php

This handles Composer dependencies, environment setup, key generation, database migrations, Node.js dependencies, and asset building.

Manual Setup

composer install
pnpm install
cp .env.example .env
php artisan key:generate
php artisan migrate

Installation with Docker

laravel new my-helpdesk --using=jeffersongoncalves/helpdeskkitv3 --database=mysql
cd my-helpdesk
composer install
cp .env.example .env
./vendor/bin/sail up -d
./vendor/bin/sail shell
php artisan key:generate
pnpm install

Configure custom ports in .env if needed:

APP_PORT=8080
FORWARD_DB_PORT=3306
FORWARD_REDIS_PORT=6379
FORWARD_MAILPIT_PORT=1025

Development

# Run all services (server, queue, logs, vite)
composer dev

# Or run individually
php artisan serve
php artisan queue:listen --tries=1
pnpm run dev

Customization

Panel Providers

Each panel is configured through its provider in app/Providers/Filament/:

AdminPanelProvider.php
AppPanelProvider.php
OperatorPanelProvider.php
GuestPanelProvider.php

Configuration

The config/helpdeskkit.php file centralizes panel routes, middleware, branding, and authentication guards.

The config/help-desk.php file configures the ticketing system including email channels, notifications, attachments, and webhooks.

Themes

Each panel has its own Tailwind CSS theme in resources/css/filament/. Colors and styles can be customized per panel.

Tech Stack

Component	Version
Laravel	12.x
Filament	3.x
Livewire	3.x
Tailwind CSS	3.x
Vite	7.x
Pest	3.x

License

MIT License

Credits

Developed by Jefferson Gonçalves.

jeffersongoncalves/helpdeskkitv3